Most of our orders ship GROUND via UPS. Use this map (click to enlarge) to see how long a package is usually in transit. Please note this map is to be used as a general guide only. You may shorten the time in transit by choosing an expidited shipping method. Batteries are shipped using a different UPS map. See the Batteries Page. See below for more Shipping Information.
INQUIRIES:
reply to your email is usually the same day:
ask @ ecollar store.com (re-type email address without spaces)
SALES TAX:
A sales tax of 6% will be added to orders delivered to Connecticut addresses.
A Connecticut seller that accepts orders for tangible personal property not specifically exempt from sales and use taxes–and that ships or delivers the items to Connecticut addresses, must charge and collect Connecticut sales or use tax on such sales.
SHIPPING:
Unless FREE SHIPPING is displayed in the product description, or your order total does not exceed the FREE SHIPPING threshold, shipping charges will be calculated using the most current UPS price schedules. A packaging/processing fee may be included in the UPS shipping price depending on which shipping service level is selected.
Orders received by 4pm EST will usually ship the next business day. In some cases it may take 1-3 days to process and ship your order. If you are in a hurry for your item please select one of the faster UPS shipping methods. Choosing a faster shipping method usually reduces time-in-transit, but MAY not reduce the time it takes to get your item ready for shipment. Our UPS shipping service does not ship or deliver on weekends or holidays.
eCOLLARSTORE.com ships to mainland USA, Alaska and Hawaii addresses only.
PAYMENT INFORMATION:
eCOLLARSTORE.com accepts most major credit cards for payments.
The Address Verification System is used when processing all cards.
RETURN POLICY FOR ONLINE PURCHASES:
eCOLLARSTORE.com and the equipment manufacturer will offer the following guarantees and warranties:
A 30 Day Money Back Guarantee:
If you find that you are not 100% satisfied with the products purchased through eCOLLARSTORE.com during our 30-day money back period, you may return it for a full refund, less shipping charges to or from our point of shipment. (Shipping charges are not refundable.) Opened video tapes are not returnable for refund. If you received FREE SHIPPING with your order we MAY deduct from your refund the actual shipping charges that we incurred when delivering your order to you. Our 30-day money back period shall start on your date of receipt as verified by UPS. Please note that items that are sold as "used" are returnable for exchange only if they fail to operate within the "used warranty period" shown on the items page. (no refunds on used components) If you would like to return an item you purchased, please contact eCOLLARSTORE.com for our returns shipping procedure.
Please contact us at the above email address or by US mail for return shipping procedure. (email and mail addresses are listed under INQUIRIES)
After the return period:
If your product proves to be defective after the money back / exchange period, you should contact the equipment manufacturer directly to receive a warranty replacement or repair. The customer service numbers are as follows:
Dogtra- (888)-811-9111 or info@dogtra.com
Innotek- (800)-826-5527 or info@innotek.net
Customer Service will instruct you on the warranty return procedure and the return address for the item. You can order extra parts directly from each manufacturer or via The ecollarstore.
Defective Equipment Warranty:
Each warranty covers failure of the equipment due to defective material or workmanship past our Money Back period. The warranty is provided by the equipment manufacturer and is void if the equipment has been used for anything other than it's intended purpose, abused, or damaged due to dog chews,improper handling or installation or unauthorized repairs. Each manufacturer has its own specific warranty terms for its products. (The eCollarStore does not warranty the products it sells.) ("Used" equipment is warranteed for replacement only.)
WARNING - REMOVE ELECTRONIC COLLARS REGULARLY:
It is important that all types (brands) of electronic collars be snug enough that the probes have good and continuous contact with your pet's skin. It is VERY IMPORTANT however, that you remove the collar on a regular basis (perhaps at night or whenever otherwise possible) to avoid a possible condition refered to as Moist Pyoderma; a bacterial infection. This is a secondary condition to prolonged probe contact with the animal’s skin that may occur on SOME animals after only a few days without removing the collar. This condition is aggravated by wet conditions such as rain. The symptoms are a moist sometimes foul-smelling weepy area near the point of probe contact. The condition is usually treated with antibiotics and keeping the collar off the animal for ten or more days until the area is healed. The animal usually heals without complication. Considering the hundreds of thousands of animals wearing electronic collars, the incidence of this type of infection is very low. Always consult a veterinarian before treating your pet for any condition.
Copyrights and Trademarks:
eCOLLARSTORE.com is a Business Trademark.
This site is owned by eCOLLARSTORE.com. The design, layout, images and logos, and the arrangement of text are protected by copyrights, trademarks, and service marks. No part or parts of this site may be copied or reproduced in any manner without the express permission of eCOLLARSTORE.com. Unauthorized use of any part or parts of this site may constitute copyright, trademark or servicemark violations or violate other laws and may result in criminal or civil penalties.
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